In this behind-the-scenes session, Purolator shares how they went from concept to 40% containment in just months, navigating internal complexity, seasonal spikes, and bilingual requirements. Learn how they leveraged real-time data to continuously improve, empowered their internal teams to own and evolve the solution, and the internal collaboration required to deliver a modern voice-first experience. Expect actionable lessons, honest reflections, and tips to help accelerate your own AI roadmap.
Speakers
Indy Navaratnam
Senior Director of Technology, Purolator