October 14-16, 2025 Gaylord Opryland, Nashville, TN, USA Unlocking Success Together Join the Movement That’s Redefining Self-Service BEYOND-VOICE-SUMMITnew-650

Who you'll meet

Main Stage Presentations

Creating the next generation of customer experience

Meet industry experts to hear about the latest innovations in AI to put yourself ahead of the curve and help you revolutionize your business for success. Gain insights from customer experience leaders at leading brands on how they are delivering exceptional self-service with the power of AI.

Product Demos

Explore new tools and technologies that improve the customer journey

See cutting-edge agentic AI tools and solutions in action. Hear about new customer service use cases and get deep-dive demos of the latest tools to design, develop and continually optimize your conversational AI platform. Get hands on advice from the team that built the Omilia Cloud Platform to ensure you’re empowered to drive optimal performance and deliver business outcomes.

Developer Track

Unlock Innovation with Omilia AI

Take a developer dive into Omilia’s latest agentic AI innovations. Explore best practices in generative Conversational Design, see how Agent Assist integrations optimize contact centre workflows, and get hands-on with Pathfinder to master implementation and automation best practices. Experience practical live demos, learn from real-world case studies, and get expert guidance on how to design, deploy, and optimize next-generation conversational AI solutions.

Networking

Networking

Connect with peers, partners, and innovators shaping the future of AI-powered self-service.
Customer Stories

Customer Stories

Hear first-hand stories from our customers on how they are using Omilia to provide exceptional service.
Panel Discussions

Panel Discussions

Discussions will share proven CX strategies, provide advice, best practice and paths to growth and ROI

Meet the Experts

Dimitris Vassos

Co-Founder and CEO, Omilia

Claudio Rodrigues

Chief Product Officer, Omilia

Quinn Agen

SVP Business Development, Omilia

Jake Lopez

VP, Customer Success, Omilia

Jeff Stone

Vice President Contact Center Solutions, Discover Financial Services

Abhijit Patil

Contact Center Strategy and Delivery Manager, NMAC Sales Finance, Nissan

Konstantina Papanikolaou

Solution Optimization Senior Manager, Omilia

Indy Navaratnam

Senior Director of Technology, Purolator

Vince Blenx

Manager, Operations – Contact Center Technology, PSEG

Andy Watson

Director of CX Product Marketing, RingCentral

Rajesh Sahu

Sr. IT Manager, Digital Customer and Contact Center, PSEG

Shai Zorea

Managing Director, Contact Center Transformation Leader, PwC

Shwetha Ravichandran

Director of Professional Services, Connex

Nick Schuver

Manager Customer Service, Ecolab

Nick Delis

Chief Commercial Officer, Atento

Alyssa LeNoir

IVR Product Owner, eChannels NiSource

Bruce Gilbert

Chief Information and Technology Officer, Young Energy

Niti Gupta

Director, PwC

Mark Lee

Director Customer Service, Ecolab

Bill Brungard

Senior Director of Solutions Consulting, HME

Will Fotsch

VP of Restaurant Evolution, Taco Bell

Andrew Kim

IT Leader, Connex

Dionysios Kakaletris

Senior Technical Acct Mgr (EMEA), Amazon Web Services

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