Agenda - Omilia - Beyond Voice Summit 2025

Gaylord Springs Golf Links
Friday, October 17th, 8.30 AM - 2.00 PM

Golf Tournament

Dimitris Vassos

CEO & Co-founder, Omilia

Magnolia Mezzanine 11-12
Thursday, October 16, 4.30 PM - 5.00 PM

Closing Remarks

Mark Lee & Nick Schuver

Ecolab

Magnolia Mezzanine 11-12
Thursday, October 16, 3.10 PM - 3.50 PM

Ecolab Digital Transformation

Hallway
Thursday, October 16, 2.40 PM - 3.10 PM

Break

AWS & Omilia

Magnolia Mezzanine 11-12
Thursday, October 16, 2.00 PM - 2.40 PM

Beyond Boundaries: Omilia on AWS – Built to Scale, Ready for the Future

Andrew Kim & Shwetha Ravichandran

Connex

Magnolia Mezzanine 11-12
Thursday, October 16, 1.30 PM - 2.00 PM

Connex Implementation Learnings

Nick Delis

Global Chief Commercial Officer, Atento

Magnolia Mezzanine 11-12
Thursday, October 16, 1.00 PM - 1.30 PM

The Convergence of Customer Experience and AI: An Outlook Across Global Markets

Ravello Dinner Patio
Thursday, October 16, 12.00 PM - 1.00 PM

Lunch Break

Taco Bell & HME

Magnolia Mezzanine 11-12
Thursday, October 16, 11.20 PM -12.00 PM

How Taco Bell, Omilia and HME Are Redefining the Drive-Thru Experience

Rajesh Sahu

Sr. IT Manager, Digital Customer and Contact Center, PSEG

Magnolia Mezzanine 11-12
Thursday, October 16, 10.40 AM - 11.20 AM

Powering Efficiency: How Omilia’s AI Reshaped PSEG’s Contact Center

Hallway
Thursday, October 16, 10.10 AM - 10.40 AM

Break

RingCentral & Atento

Magnolia Mezzanine 11-12
Thursday, October 16, 9.40 AM - 10.10 AM

Fireside Chat: Accelerating ROI – Building Smart Contact Centers with AI

Spiros Methenitis

Head of Product Management, Omilia

Magnolia Mezzanine 11-12
Thursday, October 16, 9.00 AM - 9.40 AM

Omilia’s Product Roadmap: Accelerating Towards Fully Autonomous Customer Experience

Ravello Dinner Patio
Thursday, October 16, 8.00 AM - 9.00 AM

Registration for General Session

Ravello Dinner Patio
Thursday, October 16, 8.00 AM - 9.00 AM

Breakfast

Magnolia Mezzanine 11-12
Wednesday, October 15, 5.25 PM - 5.30 PM

Wrap up

Abhijit Patel

Contact Center Strategy and Delivery Manager, NMAC Sales Finance, Nissan

Magnolia Mezzanine 11-12
Wednesday, October 15, 4.45 PM - 5.25 PM

How Nissan is Driving Smarter, Scalable Self-Service

Indy Navaratnam

Senior Director of Technology, Purolator

Magnolia Mezzanine 11-12
Wednesday, October 15, 4.05 PM - 4.45 PM

The Purolator Playbook: A Strategic Guide to a World-Class, AI-Powered Contact Center

Magnolia Mezzanine 11-12
Wednesday, October 15, 3.25 PM - 4.05 PM

Utilities Sector Panel Discussion

Hallway
Wednesday, October 15, 2.55 PM- 3.25 PM

Break

Andy Watson

Director of CX Product Marketing, RingCentral

Magnolia Mezzanine 11-12
Wednesday, October 15, 2.10 PM - 2.55 PM

From Communication to Collaboration: How Agentic AI Redefines UCaaS + CCaaS

Jeff Stone

Vice President Contact Center Solutions, Discover Financial Services

Magnolia Mezzanine 11-12
Wednesday, October 15, 1.30 PM - 2.10 PM

Discover Financial Services’ Journey from Legacy IVR to Cloud-First Conversational AI

Ravello Dinner Patio
Wednesday, October 15, 12.30 PM - 1.30 PM

Lunch Break

Omilia & TransUnion

Magnolia Mezzanine 11-12
Wednesday, October 15, 12.00 PM -12.30 PM

Fraud in the Contact Center: Preventing the Next Wave of AI-Powered Attacks

Shai Zorea & Niti Gupta

PwC

Magnolia Mezzanine 11-12
Wednesday, October 15, 11.15 AM - 12.00 PM

Intelligent Contact Centers – When AI transforms the transformation

Hallway
Wednesday, October 15, 10.45 AM - 11.15 AM

Break

Claudio Rodrigues

Chief Product Officer, Omilia

Magnolia Mezzanine 11-12
Wednesday, October 15, 10.00 AM - 10.45 AM

Product Vision: From Conversational to Agentic AI: The Product Vision Behind Omilia’s Unified Platform

Hear from Omilia’s Chief Product Officer as he reveals the product vision that powers our evolution from conversational AI to fully agentic systems.

Dimitris Vassos

CEO & Co-founder, Omilia

Magnolia Mezzanine 11-12
Wednesday, October 15, 9.00 AM - 10.00 AM

Welcome & Opening Keynote: Moving Beyond Voice

We’re building more than AI that understands. We’re delivering AI that acts, learns, and transforms every customer moment into real business value.

Magnolia Mezzanine 11-12
Wednesday, October 15, 8.00 AM - 9.00 AM

Registration for General Session

Ravello Dinner Patio
Wednesday, October 15, 8.00 AM - 9.00 AM

Breakfast

Tuesday, September 29, 13:30

VIP Arrivals & Registration

Tuesday, September 29, 14:00 – 17:00

Executive 1:1 Meetings

Tuesday, September 29, 14:00 – 17:00

Afternoon Tea & Informal Networking

Tuesday, September 29, 17:00

Executive Meetings Close

Tuesday, September 29, 18:00

Guest Arrival & Drinks Reception

Tuesday, September 29, 19:00

Welcome Reception Continues

Tuesday, September 30, 08:00 - 09:00

Registration, Morning Coffee & Badge Pickup

Tuesday, September 30, 09:00 - 09:15

Welcome from Host & Housekeeping

Dimitris Vassos

CEO & Co-founder, Omilia

Tuesday, September 30, 09:15 – 10:15