At Ecolab we partner to make the world cleaner, safer and healthier – helping customers succeed while protecting people and the resources vital to life. We are amid a global digital transformation journey aimed at better serving customers and meeting them at their channel of choice. We are building a foundational platform to drive automation through deploying self-service options and optimizing routing through call intent identification. Our focus will share how Omilia has been our partner in providing conversational AI capabilities as a part of this foundation.
