The Power of Understanding: Solving Real-World CX Challenges with Conversational AI A practical discussion on using AI to address complex service issues, reduce call volumes, and elevate satisfaction – whatever industry you’re in. + Rajesh Sahu Sr. IT Manager, Digital Customer and Contact Center, PSEG + Vince Blenx Manager, Operations – Contact Center Technology, PSEG Bruce Gilbert Chief Information and Technology Officer, Young Energy Alyssa LeNoir IVR Product Owner, eChannels NiSource
