Speaker

Rajesh serves as a Senior IT Manager at PSEG, where he leads Customer Contact Solutions encompassing both Digital Channels and the Contact Center. He is instrumental in driving the organization’s AI and digital transformation initiatives. With over 12 years at PSEG and a total of 15 years of experience in customer care for utilities across the US, Canada, and Australia, Rajesh brings deep expertise and insight to the role. A passionate advocate for customer experience, he has consistently delivered impactful results, guiding organizations from ideation through to implementation. He is currently pursuing his MBA at Boston University.