Speaker

Indy Navaratnam is the Senior Director of Technology at Purolator, Canada’s leading integrated courier and freight provider. With over 25 years of experience, Indy is a business-centric IT leader with deep expertise across Customer Service, Operations, Marketing, and Sales.

A key architect of Purolator’s digital transformation, Indy has led enterprise-scale initiatives that fuse innovation with operational excellence. His current focus is on enabling seamless end-to-end package movement within Purolator Operations, while advancing Customer Care and Retail through strategic technology leadership.

Renowned for his customer-first mindset and ability to align technology with measurable business value, Indy brings a unique perspective to the intersection of IT and CX. His leadership continues to shape Purolator’s evolution, ensuring the organization remains agile, efficient, and at the forefront of the logistics industry.