Speaker

Konstantina Papanikolaou is an experienced AI and Conversational AI leader, specializing in solution optimization, NLU, and post-deployment performance enhancement. As Solution Optimization Lead at Omilia, she heads teams of data analysts and UX/NLU experts to help organizations maximize AI-driven value, aligning outcomes with business goals and KPIs. With a strong background in computational linguistics, customer success, and team leadership, Konstantina bridges the gap between advanced AI technology and measurable business impact. Her career spans over a decade in AI innovation, from research and development to large-scale enterprise implementations.