Speaker

Jake Lopez is the VP of Customer Success and Value Realization at Omilia, where he leads the strategy and execution of customer programs that drive adoption, satisfaction, and measurable business outcomes. His team partners closely with global enterprise clients to ensure the successful deployment and scaling of Omilia’s conversational AI solutions, with a strong focus on value realization and long-term impact. His team plays a critical role in aligning Omilia’s capabilities with customer goals, helping organizations reduce costs, improve CX, and maximize ROI from virtual assistant investments.