Hear from Omilia’s Chief Product Officer as he reveals the product vision that powers our evolution from conversational AI to fully agentic systems. This session will explore how our proprietary platform, spanning voice, chat, agent assist, quality management and fraud prevention, delivers contextual intelligence and adaptability at scale. Learn how we’re enabling enterprises to shatter the glass ceiling of containment rates and achieve continuous improvement by unifying insights from self-service and live-agent channels. With secure AI guardrails, low/no-code tools, and domain-tuned models, Omilia’s vision is to make every AI interaction smarter, safer, and more impactful across the enterprise.
Speakers
Claudio Rodrigues
Chief Product Officer, Omilia